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Motor Home Hire

 Terms & Conditions


Insurance loading.

In some cases, we will incur additional charges if the driver to be insured has a traffic conviction, is using a non-UK driving licence or is in an occupation which is deemed high risk. These charges will be passed onto the customers.

1. Breakdown Cover

 UK Standard equipment & breakdown cover
We will supply full breakdown cover to cover any mechanical faults to the base chassis of the motorhome. Any call out charges incurred by the client through operator error, e.g. a flat vehicle battery will be the responsibility of the client.

2. Drivers
Drivers must be between 25 and 75 years of age, and have held a full driving licence valid for the relevant vehicle for at least two years prior to the commencement of hire. Drivers' licences must be free of endorsements except for minor speeding or parking offences (more than 3 points may be subject to an insurance surcharge.) Drivers who passed their test after 1996 may be restricted on the weight of motorhome they are permitted to drive; please telephone to check.

Licences must be produced at the time of vehicle collection. In the case of UK photo card licences both the card and the counterpart paper licence must be produced. Visitors from abroad must produce a valid unendorsed domestic driving licence or international driving permit.

The insurance price covers one named driver. Additional drivers may be added at an additional charge (maximum of 2 additional drivers). Drivers are required to submit their personal details on the booking form. The hirer and main driver at the commencement of hire must produce personal identification such as a valid passport and confirmation of address in the form of a recent utility bill or a bank/building society statement.

3. Insurance
Standard excess.

The quoted hire rate includes a standard excess of £750. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first £750. The hirer will also be fully liable for replacement or repair of windows, interior fittings or tyre damage.

Collision Damage Waiver (CDW) CDW at £15.00 per day will reduce the excess for any damage caused in a collision to either the vehicle or third party property to £0.The hirer will however be fully liable for replacement or repair to windows or tyre damage or damage caused due to negligence. Applies in respect of each claim, not Rental. Please note that the CDW Insurance is completely optional and can be decided upon collection of your vehicle.

4. Security Deposit
There is a £750.00 Security Deposit payable by cash or secured by credit card. Should the Security Deposit be secured by credit card, no money will be debited from your account immediately, but any costs due on return will be debited from the card. No costs will be incurred on return of the vehicle to the agreed location, on the agreed date and time, in the same condition as it was let out to you, with the toilet empty, the interior clean, including all cooking appliances, and the tank full of fuel. We reserve the right to increase the security deposit for specific events e.g. Football World Cup, music festivals etc. to £1000.00. Please note: Where the hirer has opted for the CDW option, no excess will be charged in the event of a collision, but they should be aware that the £750 security deposit will be used to fund any loss or damage whatsoever to equipment, fixtures and fittings, windows, tyres or negligent damage to the vehicle.

5. European Travel
There is an additional charge of £10 per driver per day for European travel insurance.

6. Hire periods
The minimum hire period is three days except in the high and peak seasons  when it is 7 days.

Weekly vehicle hire in high and peak season is Saturday to Saturday, subject to availability. Vehicles are available for collection between 3.00p.m and 6.00p.m. and returned between 9.00a.m and 11.00a.m., unless otherwise arranged in writing. Out of high season 4 night short breaks are from Monday - collection between 3.00 pm to 6.00 pm and return Friday between 9.00 a.m. and 11.00 a.m. 3 night short breaks are from Friday - collection between 3.00 p.m. and 6.00 p.m. and return Monday between 9.00 a.m. and 11.00 a.m. Failure to comply with these times will result in the hirer being surcharged at the rate of £50 per hour or part thereof (first 3 hours) and balance of deposit thereafter together with any additional costs incurred by the Company. No refunds will be given for an early return of the vehicle.

7. Liabilities
We accept no liability for replacement vehicle costs, travel or accommodation costs or any other consequential loss claims arising from motorhome breakdown, fair wear and tear excepted, accident or any other such related causes. All accidents must be reported immediately by telephone to 07830 180050. An accident report form must be completed at the termination of hire.
The hirer shall be liable for all costs and expenses incurred for speeding, parking fines, congestion charges and for any other offences committed against the Road Traffic Act or traffic regulations.
The hirer shall be responsible for all overhead damage resulting from any incident, overhead damage is defined from ground to in excess of 6 feet from the ground.
You are required to check tyre pressures and engine fluid levels as specified in the driver's manual. The hirer is responsible for all damage caused by incorrect levels or fuel.
Upon return the Company's representative will check the vehicle for damage, cleanliness, etc., including the condition of the tyres and windscreen which are not included in the Company's insurance cover, any such damage is the hirer's responsibility.
The hirer is required to keep the motorhome under their control throughout the hire period. It must be locked and the alarm switched on at all times when unattended.

8. Payment
Availability is on a request and confirm basis at the time of reservation. A reservation is only binding after it has been confirmed and a deposit of £150.00 per week of hire has been received. Once the reservation is confirmed and deposit received, an invoice will be issued by post for the remaining balance. Settlement of the remaining balance will be due one month prior to departure. We reserve the right to cancel the booking if payment is not received one month prior to departure. in such a case the deposit will be forfeited. Payment is by credit card (Visa or Mastercard), debit cards or cheque in Pounds Sterling.

For late bookings (less than one month before departure) the full rental price is payable on booking. Vehicles will not be released without full payment being completed. Cheques will not be acceptable for late bookings (less than 2 weeks prior to departure).

9. Cancellation
Should the hirer cancel the booking we will endeavour to re-hire the motorhome. If successful the amount paid will be refunded less an administration charge of £50. However if re-hire is not successful the hirer will be liable for the deposit and any hire charges already paid. Hirers are advised to obtain their own holiday insurance to safeguard against such eventualities. We reserve the right to cancel the booking before commencement of hire if the named drivers licences are invalid or do not comply with the information stated on the booking form. In this case you will forfeit the booking deposit and hire charges already paid.

10. Collection & Return
Collection: Please allow 1 hour for the hand-over at the depot - to complete the documentation and demonstrate your vehicle to you. Please allow the same on your return.

Return: The vehicle must be returned on the date, and before the time stated, on the rental agreement. Vehicles must be returned clean and in the same condition as they leave the depot, otherwise a £150 charge will be made. In addition a separate toilet cleaning fee of £100 will apply if the toilet waste tank is not empty on return, .

A full tank of diesel is supplied  with the vehicle at the commencement of hire and will be charged to the hirer at cost.

Two fixed gas cylinders are supplied, both full. The cost of gas supplied will be charged to the hirer.

Late return: If you will be late returning, the rental company must be advised immediately. Failure to advise may result in prosecution for driving whilst uninsured. An additional charge of £50 per hour will be payable for all late returns.

11. Animals
No animals, other than guide dogs, are allowed in the vehicle. Any damage incurred will be charged to the hirer in full.

12. Smoking
Smoking is not permitted in our motorhomes. This is out of consideration to subsequent hirers who may be non-smokers. Any infringement of this condition will incur an extra cleaning charge of £250. For the benefit of other hirers your co-operation would be appreciated.